All the benefits and perks you need for you and your family:
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- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Day Shift
Location: 2465 S DOWNING ST, Denver, 80210
The role you’ll contribute: Responsible for leading, managing and overseeing operational processes and all improvement initiatives for and related to patients, families, and visitors who commented, express dissatisfaction, have complaint or grievance. Responsibilities are regional, including two or more hospitals. Responsible for ensuring each contact point through the grievance process consistently professional, proactive, and personalized.
The value you’ll bring to the team:
- Researches, addresses, and resolves concerns and grievances from patients, their families, and other healthcare consumers for two or more hospitals within Advent Health.
- Manages multiple teams and ensures compliance with regulatory timelines and data collection requirements through detailed standardized documentation and written communication.
- Researches, recommends, trains, and deploys programs and education necessary to provide consistency in the grievance process across the system.
- Provides leadership and oversight, manages and responsible for patient/family concerns using multiple applications in a consistent and standardized way across entities.
- Maintains strong, consistent, collaborative working relationships with entity-specific Hospital Executives, Nursing Leaders, Quality Directors and Patient Safety Officers, and Risk.
- Intervene in crisis situations and negotiate resolutions between conflicted parties.
- Implements and models a non-judgmental approach to empathetically supporting and advocating for the patient and family, while working objectively with hospital/clinic, and medical staff to investigate circumstances and communicate clearly.
- 2 years related experience in Healthcare, Public Relations, or Hospitality industries
- Friendly, empathetic, outgoing, optimistic, self-motivated, professional, and accessible to patients/families, physicians, staff, volunteers, and community.
- Detailed, efficient, flexible, and proactive. Exemplary written and verbal communication skills.
- Demonstrate exceptional analytical skills, critical thinking, and problem-solving abilities.
- Experience with healthcare regulatory environment
- Ability to diffuse tense situation though careful listening and sensitive response
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
