Handles high call volume, answering incoming Reservations calls in accordance with AAA Five Diamond standards. Assists guests in customizing their reservations through the Springer Miller System (SMS). Ensures detail accuracy and completeness. Books and sells property activities including Spa, Golf, and Food & Beverage. Contacts guests prior to arrival to ensure completion of the guest experience. Inputs internal reservations. Works cohesively as part of a team in completing tasks such as Next Day Arrival process, reservations booked, assists in running traces and cancellation reports.
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Essential:-
Minimum of one (1) year experience in a customer service oriented position. -
Requires prior experience handling high phone call volume. -
Proficiency in reading, writing, and speaking the English language. -
Ability to perform basic arithmetic. -
Warm and welcoming demeanor and exceptional phone etiquette. -
Exceptional communication skills both written and verbal. -
Ability to remain calm and courteous in demanding and difficult customer situations. -
Ability to prioritize and organize work assignments. -
Computer proficiency in MS Office (Word and Excel). -
Demonstrate proficient typing skills. -
Ability to work cohesively as part of a team. -
Ability to thrive in a fast paced environment. -
Ability to focus attention to detail. -
Ability to multi-task
Desirable:
-
Ability to communicate in a second language. -
Experience in hospitality industry in a similar position. -
Previous customer service training. -
Experience with Reservations systems or programs, Springer Miller System (SMS) preferred.
The pay for this position is $19.45/hour. Plus upsell incentives.
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