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Do you value the interactions you have with people on a consistent basis? Do you love developing new relationships? At First Entertainment Credit Union the Financial Services Representative serves in our Contact Center and you will have the opportunity to assist our members with a variety of customer service interactions. The call-center environment is a very fast-paced environment and requires the FSR to be on the phone for most of the day taking around 60-80 calls daily. This is a hybrid role located at our pristine headquarters in Hollywood, CA.
Contact Center hours: Monday - Friday 8:00 AM - 5:30 PM PST Saturday 8:00 AM - 3:00 PM PST
The minimum and maximum annualized hourly base range for this position is $20.26 to $30.39 in California. The target starting hourly rate is between $20.26 and $25.33.
Responsibilities
As a Financial Service Representative here at First Entertainment Credit Union you will enthusiastically identify opportunities, needs, products, and services that meet member requests. In this role you will be assisting members telephonically and via email, as a frontline member of our retail department. You will be able to meet or exceed service standards and sales goals. It is our hope that you will be the joyous voice that uplifts members as they call into our Credit Union.
Moreover, you will accurately present information and perform tasks associated with opening and closing various account types offered by the credit union. This individual will present information and perform tasks associated with the processing and funding of various consumer loans offered by our organization. You will possess great attention to detail as you perform monetary and file maintenance transactions, such as account record changes, transactions associated with new deposit accounts, loan transactions, and wire requests. Essentially you will be a first line of defense, resolving member's requests inquiries, questions, or problems in a timely and professional manner.
At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], and Core Values [ People + Members First + Ownership Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.
Qualifications
Candidates must have a High School Diploma, G.E.D. or equivalent. The ideal candidate will also have some college coursework and possess strong written and verbal communication skills. With at least two years of experience operating in a Financial Services Representative or Member Service Representative type capacity at a full-service financial institution.
Who We Are
Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment.
At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.
Our Hiring Philosophy
First Entertainment Credit Union supports Pay Transparency
and considers many factors, such as your experience, skills, certification, location, job grade while determining your compensation package. Pay decisions are also guided by our financial means as well as analyzed against our internal equity. We are committed to competitive pay and offer benefits in accordance with our compensation philosophy.
First Entertainment Credit Union is also an Equal Opportunity Employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status regulated by law. If you need any reasonable accommodation to complete this application, please contact our People Operations team at FirstEntPeopleOps@firstent.org.
Our Benefits and Perks
- Rich healthcare benefits and retirement plans, including profit sharing opportunities.
- Market competitive pay and bonus earning potentials.
- Generous time off plans, including PTO, Sick time, holidays and more.
- Robust Learning and Development programs to support personal and professional growth.
- Tuition and Education reimbursement program up to $5,250 annually.
- Commitment to DEIB (Diversity, Equity, Inclusion and Belonging) and opportunities to help make an impact on the communities.
- Employee-only financial readiness offerings (discounts on loan rates and fee waivers).
- Various stipends and accommodations to support an agile work model (Hybrid schedule and WFH and technology stipends are available for various roles).
- Meaningful wellness programs through CALM subscription and employer-paid EAP as well as Fitness Reimbursement.
- Unlimited referral bonus earning potential up to $5,000.
- Team building and cross functional events throughout the year, and more!
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