Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.
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The primary focus of the position is to handle Sales pre-travel service issues and provide policy-driven guidance and creative solutions when warranted. Summarize post-travel issues and work with colleagues to escalate those issues for handling and resolution. These individuals use responsiveness, specific technical and system knowledge and networking prowess with internal support departments to find resolution and support to solve issues. Must be able to balance multiple cases and email boxes simultaneously. Strong communication (verbal and written) are needed as communication is with both internal stakeholders and external customers.
Key Responsibilities:
- Interact and assist internal and external customers in answering questions (policy & procedure, united products and services, travel related inquiries), investigating customer ticketing issues and special travel needs
- Manage case logging via personal email for service-related items, specialty boxes in outlook or queues via sales support application tool
- Foster strong relationships with internal and external stakeholders; Sales leaders, Sales Effectiveness team, Rev Management, Airports, Refunds, Accounting, Baggage and Rate Desk.
- Stay up to date with policy & procedure changes
NOTE: This position will require approximately 15% travel and provides for a US-based remote work arrangement ideally located near a United Hub.The salary for this position is $57,900 to $84,920, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.
Qualifications
What’s needed to succeed (Minimum Qualifications):
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Bachelor's Degree or equivalent work experience
Customer Support knowledge 2+ years
Work well independently in a potential virtual office while handling large volume of emails
Be a strong consultant and problem solver
Strong working together skills with a small dedicated team
Strong written, verbal and interpersonal skills required
Strong relationship building skills and ability to engage with internal and external customer at meetings and events
Must be legally authorized to work in the United States for any employer without sponsorship
Has the ability to work flexible hours from all North American timezones (EST,CST, PST)
What will help you propel from the pack (Preferred Qualifications):
Sales System knowledge (Salesforce/Business Insight, Jetstream, Seismic) Shares, EZR/Navigator
Knowledge in using internal systems (Rascal, Trip Narrative, Customer 360)
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
